UX Files: The Case of the “Add Tile” Button
May 19, 2020
Business intelligence is all about user experience. Don’t believe me? The hundreds of BI applications available today, diverse as they are, share the common objective of replacing this:
With something like this:
That is, a graphical user interface (GUI) — emphasis on user. The goal of BI is to give all users easy access to their data, regardless of their fluency in database querying languages. This calls for a GUI as capable as it is user friendly, a tall order indeed.
Enter the UX designer. Ours is named Bailey Costello.
Bailey’s job is to discover what controls, layouts, workflows, and language would make the most sense to the most people. Each design decision posed a question, and each question required an investigation to answer.
And so, as a window into these investigations, we bring you the UX Files. Our second installment (the first can be found here): “The Case of the ‘Add Tile’ Button.”
BI users enjoy the ease and tactility of drag-and-drop controls, but they’re not always sure which UI elements to drag, even when the instruction to drag is explicitly shown. Instructions can be overlooked and other visual signals misconstrued.
In this episode, Bailey talks about a particular instance of this draggability problem and how she solved it in Exago BI’s dashboards designer.