usability

SaaSy Introduction to Lean UX thumbnail

A SaaSy Introduction to Lean UX

Lean UX, sister discipline to the agile development method, is user experience design and usability testing for fast-paced software teams. UX designers build flowcharts, construct wireframes, and conduct user research to help teams design new product features. A UX designer working with an agile team would do all these things while adhering to…

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Exago client advisory board meeting

Why Software Companies Need Client Advisory Board Meetings (Not Just End User Conferences)

The user conference (UC) is ubiquitous among SaaS providers, but comparatively few companies hold additional Customer/Client Advisory Board (CAB) meetings. This, in my opinion, is a missed opportunity. Both events give customers the opportunity to network, share resources, and bring new information back to their respective companies, but they are…

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Endowment Dollars for Data: An Ad Hoc Reporting Case Study

Originally published with Dataversity. The vast majority of knowledge workers utilizing Business Intelligence via their hub SaaS application, regardless of vertical, will likely never build their own reports from scratch. According to Eckerson Group’s “A Reference Architecture for Self-Service Analytics” (2016), 90% of knowledge workers in an organization use BI…

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How to Adopt a BI Tool for Every Tier of the End-user Pyramid

Originally published with Innovation Enterprise. In an age when everyone feels busy all the time, adopting a business intelligence (BI) tool can seem daunting. To be sure, each BI tool is different and higher levels of adoption require specialized training to master. The good news: There are multiple levels of…

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What Is Ad Hoc Reporting?

Ad hoc means “for this” in Latin and refers to something done for a specific purpose. Ad hoc reporting, then, is the process of creating reports for a specific occasion (as opposed to for general use). In business intelligence, ad hoc reporting supplements regular reporting by enabling end users to either duplicate and edit premade...

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