technical support

technical support recruitment practices

Best Practices for Staffing Support

How We Hire and Why When scaling a software company, where does your focus in hiring go? Typically software developers, quality assurance engineers, sales, and other roles that expand your feature and client set. Putting the same hiring efforts into expanding and developing your client support staff is likely lower…

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G2 Crowd Awards Best Software Companies

Exago named “Best Enterprise Relationship” in Embedded BI on G2 Crowd

Shelton, CT – The Spring 2019 G2 Crowd awards for Best Software Companies were announced this week, with Exago Inc. ranked #1 in “Best Enterprise Relationship in Embedded BI.” The “Best Relationship” award is comprised of combined scores for “Quality of Support,” “Easiest to Do Business With,” and “Likely to…

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Tech Support image

5 Things You Should Expect from Tech Support

Good technical support is crucial to running a successful SaaS business, which is why it can be scary to commit to embedded BI when that also means committing to their Support team. To help you understand what to expect from your future (or current) BI provider’s support team, we put…

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