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team implementing embedded bi

Exago Champions BARC Recommendations for Implementing BI

The Business Application Research Center (BARC) is one of the leading analyst and consulting firms for business intelligence software. Headquartered in Germany, it’s spent the last twenty years conducting industry research, evaluating providers and products, charting trends, and advising companies in the market for BI. Its most well-known project, however, may be its ongoing web-based…

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technical support recruitment practices

Best Practices for Staffing Support

How We Hire and Why When scaling a software company, where does your focus in hiring go? Typically software developers, quality assurance engineers, sales, and other roles that expand your feature and client set. Putting the same hiring efforts into expanding and developing your client support staff is likely lower on the list—maybe you reason…

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Product Development Team Tips

Four Tips for Keeping Your Product Development Teams in Sync

Interdepartmental relations are often one of the first virtues to suffer as a software company scales, which in turn affects the overall quality of the product. Clear and consistent communication and collaboration are crucial to maintaining a viable product–especially across the departments responsible for product development. Each department from Support to Development plays a critical […]

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Data Talks With Exago

Inside B2B Tech Support

Data Talks, Episode 4 Data Talks is Exago’s podcast on all-things business intelligence, analytics, and application software. This month, Exago Support Manager Jeff Kalpakis talks shop with Zendesk Senior Advocate Manager Brian Harris, exploring such topics as team structure, internal communication, and what to do about those pie-in-the-sky enhancement requests.   Timestamps Segment 1: Methodology […]

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Top 10 Exago Support Labs of 2017

The Exago Support Lab series has been a hit since its genesis in Fall of 2016, when we realized our old three-hour trainings were losing steam and decided to replace them with a series of short, workshop-style webinars. Client enthusiasm for this change has been nothing if not effusive. So, with more than twenty videos […]

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