Business Intelligence Blog

Your resource for BI best practices, SaaS insights, Exago news, and tech talk.

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5 Things You Should Expect from Tech Support

Good technical support is crucial to running a successful SaaS business, which is why it can be scary to commit to embedded BI when that also means committing to their Support team. To help you understand what to expect from your future (or current) BI provider’s support team, we put…

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How to Not Get Overrun by Your Data Overrides

Large-scale enterprises rely heavily on market and consumer data sourced from outside vendors, but that information comes at a cost. In addition to intermittent issues with the data quality itself, consumers of vendor data can face timeliness problems, non-standard formats, coverage gaps, and lags in technical support. Despite these and other…

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A SaaSy Introduction to Lean UX

Lean UX, sister discipline to the agile development method, is user experience design and usability testing for fast-paced software teams. UX designers build flowcharts, construct wireframes, and conduct user research to help teams design new product features. A UX designer working with an agile team would do all these things while adhering to…

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5 Characteristics of a SaaS-Focused BI Application

There are hundreds of business intelligence (BI) solutions on the market, but not all of them are well suited to a software-as-a-service (SaaS) environment. Some are intended as standalone products, others designed for on-premises (“on-prem”) deployment, and still others built for use by individual consumers rather than whole businesses. As a SaaS…

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Infographic: How ETL Primes Your Data For Reporting

There’s a lot your BI solution can do to make reporting off live data faster and more efficient; but when you’re looking for an even more substantial performance boost, it’s time to bring out the big guns. Any pre-processing you do to your data is work your system can skip when…

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How to Build Automated Reports

A Guide to Self-Delivering, Self-Updating Reports and Dashboards There’s no denying humans have a tendency to make things more complicated than they need to be. The question is why we continue to do so in an age when there is usually a way to make any task easier—or nonexistent. I…

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Virtues of the Client Advisory Board Meeting

Going Beyond the User Conference The user conference (UC) is ubiquitous among SaaS providers, but comparatively few companies hold additional Customer/Client Advisory Board (CAB) meetings. This, in my opinion, is a missed opportunity. Both events give customers the opportunity to network, share resources, and bring new information back to their…

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Evolution, Not Revolution: Tips for Transitioning to a Federated Database System

As enterprises scale, they develop data inefficiencies. Sometimes these inefficiencies arise internally, between departments or branches, while others emerge as the parent company acquires smaller companies, each with their own databases and IT departments. In either case, communication issues ensue as siloed databases and IT redundancies begin costing the enterprise…

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A Software Company’s Podcast Marketing Playbook

Two years ago, with a scant six months of content marketing experience under my belt and absolutely no background in radio or audio production, I recorded my company’s first-ever proprietary podcast episode. I wrote about why in part one of this series. Here, though, I’d like to focus on how we got started so…

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Top 10 Blog Posts of 2018

Each January, we like to look back on the previous year and do a little reflecting. Last year, we shared links to 2017’s most popular Support Lab webinars, and this year, it’s all about the blog. Based on our Google Analytics data, these are your favorite posts published in 2018,…

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