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technical support recruitment practices

Best Practices for Staffing Support

How We Hire and Why When scaling a software company, where does your focus in hiring go? Typically software developers, quality assurance engineers, sales, and other roles that expand your feature and client set. Putting the same hiring efforts into expanding and developing your client support staff is likely lower…

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G2 Crowd Awards Best Software Companies

Exago named “Best Enterprise Relationship” in Embedded BI on G2 Crowd

Shelton, CT – The Spring 2019 G2 Crowd awards for Best Software Companies were announced this week, with Exago Inc. ranked #1 in “Best Enterprise Relationship in Embedded BI.” The “Best Relationship” award is comprised of combined scores for “Quality of Support,” “Easiest to Do Business With,” and “Likely to…

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Investing in Business Intelligence

4 Boxes to Check Before Investing in a New Business Intelligence Solution

If your company is similarly looking to upgrade its BI capabilities, you’ll need a few key functions in-house. Don’t settle on a platform until your company meets certain requirements.

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Sales dashboard and visualizations

How to Build a Killer Sales Dashboard

Data Talks, Episode 13 Data Talks is Exago’s podcast on all-things business intelligence, analytics, and application software. This month, VanillaSoft CMO Darryl Praill and his decades of marketing experience joins us to talk about sales metrics and how to build a high-performing sales dashboard tailored to a spectrum of stakeholders.…

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row of apples and orange

7 Key Differences Between Exago BI and Spreadsheets

The key to user adoption is making your application as simple as possible for your end users. That’s a challenge when your offering is packed with powerful features that your users have never seen before. The trick is giving them a familiar point of entry. For Exago BI, that comfort…

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Data quality issue logging

18 Data Quality Issue Attributes You Should Be Logging

If you’ve already started or are planning to start a data governance program to support your data quality improvement goals, you need a structured way of tracking your data quality issues and their status. There are different ways of doing this, of course, with either the help of dedicated data quality…

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What Is Ad Hoc Reporting?

Ad hoc means “for this” in Latin and refers to something done for a specific purpose. Ad hoc reporting, then, is the process of creating reports for a specific occasion (as opposed to for general use). In business intelligence, ad hoc reporting supplements regular reporting by enabling end users to either duplicate and edit premade...

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Icons on city buildings

5 Advantages of an ETL Tool: Taming Your Data

It’s nearly impossible to talk about the benefits of ETL (Extract, Transform, Load) data processing without first considering the alternatives. So let’s set the stage: you’re a SaaS provider, and you’ve got data in different formats coming in from a variety of sources—SQL Server, MySQL, PostGres—and business users who need…

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Putting star on stacked blocks

How to Evaluate Embedded BI in 5 Easy Steps

If wading through a sea of embedded BI solutions in search of the perfect fit for your product sounds daunting, it should. Wading really isn’t what you want to be doing, but it’s what SaaS providers end up doing when they launch a product search without a plan. They may…

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toy man holding red flag

5 Red Flags to Avoid When Selecting an Embedded BI Solution

Finding the right business intelligence (BI) solution to embed in your software is often difficult. With so many options on the market, knowing which choice is best can overwhelm even the most experienced software professional. Depending on the customization options and specific tools you want, there are certain features you’ll…

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