PestPac Software Solution

About PestPac

PestPac™ by WorkWave is the market-leading software solution for Pest Management Professionals.  Its full suite of robust features and functionality, tailored to the pest management industry and its mobile workforce, facilitate the growth and profitability of our customers.

Learn more about PestPac and WorkWave.

“Our customers find new uses for Exago every day”

Jason Kochel, Chief Solutions Architect

Challenge

Our customers’ #1 request was to be able to write their own reports within our browser-based application.  We needed to enable ad-hoc querying without allowing direct access to the cloud-hosted data. The solution had to be easy enough for non-technical end-users to use but powerful enough to satisfy business analysts.

Solution

WorkWave turned to Exago for a solution that is:

  • Intuitive but powerful, with a report designer familiar to anyone who uses Excel.
  • Fully browser-based, ideal for cloud-hosted software.
  • Easily integrated into our application via a well-designed API in a familiar programming language.
  • Easy to add new data tables and fields to as users request them.
  • Compatible with our existing user permissions system.

Results

Implementing Exago increased customer satisfaction by:

  • Enabling users to be self-sufficient rather than paying for professional services.
  • Allowing reports to be scheduled and emailed, a feature our software never had before!
  • Encouraging our users and our own staff to rethink what was possible in PestPac.

Exago also made our own developers’ day by making it much easier to create new embedded reports – a great unanticipated benefit!