Business Intelligence

The Impact of VoIP Data in the Age of BI

An increasing number of CRM and customer service applications are integrating with VoIP for improved call efficiency, but those without reporting capabilities are leaving a lot of value on the table. Reuben Yonatan of GetVoIP explains what companies stand to gain from analyzing their call data. Cloud communication software turns…
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Eight Tips for Designing Your BI End User Training Program

Insights from Our Client Advisory Board This year’s Client Advisory Board meeting featured a panel discussion titled “Understanding the End User,” for which I was the moderator. I’d come prepared with a list of questions on everything from how our clients gather user feedback to what surprising preferences they’d uncovered…
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5 Questions Data-Literate People Ask About Statistical Reports

The modern workplace has become very data-driven, with a focus on creating rich statistical reports to empower businesses. The people creating these reports are savvy with their numbers and understand how powerful a statistic can be at not only telling a story about data, but also at potentially swaying people’s opinions.…
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Data Talks With Exago

Escaping Spreadsheet Hell

Data Talks, Episode 10 Data Talks is Exago’s podcast on all-things business intelligence, analytics, and application software. This month, we follow data whisperer Jen Stirrup through the circles (rectangles?) of spreadsheet hell, learning how companies find their way there and what they must to do escape. Protip: put an executive…
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The Winding Road to Data Quality

Data quality, defined as “a perception or an assessment of data’s fitness to serve its purpose in a given context,” might seem straightforward at first but is actually rather difficult to evaluate and maintain. This is in part because the threshold dividing high-quality data from low-quality data depends on a…
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Bitemporal Data Modeling: How to Learn from History

Have you ever called about a real estate listing only to learn that the house has been taken off the market? Or had to pick up mail that should have been routed to your new home? Sometimes our records don’t reflect reality, and bitemporality exists to keep track of those…
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Four Features to Incorporate in Your Next Reporting Dashboard

As dashboards become increasingly commoditized, it’s easy to lose track of what makes them mission-critical business tools. The number of dashboard tools available is growing, and many are marketed to highlight their long lists of features and functions. Those features might be helpful individually,…
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Embedded BI: An Antidote to Churn

“Well, in our country,” said Alice, still panting a little, “you’d generally get to somewhere else—if you run very fast for a long time, as we’ve been doing.” “A slow sort of country!” said the Queen. “Now, here, you see, it takes all…
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Doctors Without Dashboards

Inside Healthcare BI with Newport Credentialing Things change slowly in the healthcare industry, but according to Newport Credentialing VP Technology David Meier, they are changing—and for the better. Before the Affordable Healthcare Act (ACA) became law in 2010, patients, care provider groups, and insurance…
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Joining Data Tables: The Basics

A relational database is ultimately just a collection of data tables, each of which is useful on its own but exponentially more useful when joined to its neighbors. Data analysts will have a leg up core reporting concepts if they begin their BI training with a basic understanding of the four essential join types, which...
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